Independent Compliance Specialists

Knowledge + Strategies = Solutions

Our Team

Mike Glover

Mike Glover

Managing Director

Elaine Underwood

Elaine Underwood

Office Manager

Sally Airey

Sally Airey

Senior Consultant

Billie-Jo Saunders

Billie-Jo Saunders

Assistant Company Secretary

Malcolm Colesworthy

Malcolm Colesworthy

Senior Associate

Louise Whittaker

Louise Whittaker

Fiduciary Consultant

Kate Glover

Kate Glover

Accounts Manager

David Hollands

David Hollands

Assistant Compliance Consultant

Matthew Clay

Matthew Clay

Consultant

Beattie Saunders

Beattie Saunders

Compliance Assistant

Holly Glover

Holly Glover

Data Input Controller

Mark Hetherington

Mark Hetherington

IT Manager

Mike Glover

Mike Glover

Managing Director

  • Established Callidus Solutions Limited in 2004 (acquired by R&Q in 2010).
  • Company Secretary of the R&Q Group and of group and client companies worldwide.
  • Oversees the International Regulatory and Company Secretarial consulting activities of the Group.
  • Former Compliance Director for ACE’s European operations 1997-2003.
  • Began insurance career in 1987 within the Lloyd’s Regulatory Services division.
  • Non-Executive Director for a number of client companies operating in both the London and International Markets.
  • Fellow of the Chartered Institute of Secretaries and Administrators.
Elaine Underwood

Elaine Underwood

Office Manager

  • Provides executive support to the Managing Director and the consultants.
  • Joined Callidus in 2009.
  • Has worked in the London Insurance Market for over 20 years and has general experience in Lloyd’s broking.
Sally Airey

Sally Airey

Senior Consultant

  • Provides advice and support to clients in the insurance sector, with a specific focus on brokers and other intermediaries.
  • Joined Callidus in September 2011.
  • Has over 25 years experience in the insurance industry, working for both insurers and intermediaries.
  • Previously the in-house Group Compliance Co-ordinator for Barbon Insurance Group Ltd, engaged in policy production, risk management, reviews and compliance training.
  • Associate of the Chartered Insurance Institute.
Billie-Jo Saunders

Billie-Jo Saunders

Assistant Company Secretary

  • Point of contact for all Company Secretarial matters
  • Joined Callidus in May 2013
  • Manage over 100 companies on the Blueprint platform, ensuring all filings are completed on time
  • Experience with TOBA Management and Compliance
  • Assists with company liquidations and completion of board minutes and resolutions
  • Currently studying towards an ICSA qualification
Malcolm Colesworthy

Malcolm Colesworthy

Senior Associate

  • Provides a full range of administrative services for Lloyd’s corporate members.
  • Over 30 years’ experience of working for Lloyd’s and in the Lloyd’s Market.
  • Former Manager of the Direct Corporate Participants Team at Lloyd’s.
Louise Whittaker

Louise Whittaker

Fiduciary Consultant

  • Joined Callidus in January 2017.
  • Previously a management accountant at Randall & Quilter
  • Member of the Association of Chartered Certified Accountants.
Kate Glover

Kate Glover

Accounts Manager

  • Joined Callidus in August 2018.
  • AAT & ACA qualified.
  • Manages the in-house finance function.
  • Over 20 years’ experience as a finance manager in industry and in practice.
David Hollands

David Hollands

Assistant Compliance Consultant

  • Provides compliance services to clients
  • Joined Callidus in April 2018
  • Twenty years’ experience in audit and compliance in the financial sector
Matthew Clay

Matthew Clay

Consultant

  • Joined Callidus in November 2017 supporting the Compliance Team
  • Over twenty years’ experience in accounting and compliance services in the insurance industry
  • Previously employed by IMIU International Mining Industry Underwriters Limited as Accountant and Compliance Officer
  • Fellow member of the Association of Chartered Accountants
  • Fellow member of the Association of Accounting Technicians
Beattie Saunders

Beattie Saunders

Compliance Assistant

  • Joined Callidus in October 2017.
  • 3 years of sales and reception experience.
  • Provides services with TOBA queries and deals with company background checks and TOBA issuance.
  • Provides team support within the office.
Holly Glover

Holly Glover

Data Input Controller

  • Joined Callidus in July 2018.
  • BSc Design Ergonomics graduate from Loughborough University.
  • Data Quality Controller for the Callidus Management System and provides general support to the team.
  • Previous experience in sales, customer analysis and administration.
Mark Hetherington

Mark Hetherington

IT Manager

  • Responsible for all IT Systems and Software Development
  • Provides general IT support to Callidus Staff
  • Associate of the Institute of Electrical and Electronics Engineers
  • Holds a Masters in Professional Software Development
  • Previously worked for Liberty Information Technology (Belfast)
  • 10yrs experience in Education
David Thorne

David Thorne

Consultant

Stephen Rosling

Stephen Rosling

Consultant

David Thorne

David Thorne

Consultant

  • Fellow of the Institute of Chartered Accountants in England and Wales
  • Over 30 years experience in provision of accounting services to Lloyd’s Corporate Members, Lloyd’s Syndicates and Lloyd’s Managing Agents
  • Previously head of a major outsource provider of accounting services to the Lloyd’s Market
  • Was jointly responsible for producing the accounts for 1,300 Corporate Names and developed the bespoke systems to achieve this
  • Extensive experience of management of service delivery to outsource clients
Stephen Rosling

Stephen Rosling

Consultant

  • Specialist in reviewing conduct risk and TCF compliance
  • 30 years’ experience of working in financial services – insurance, (General and L&P), retail banking, credit, lending, (individual, SME, corporate).
  • Strong/deep understanding of the strategic, cultural and practical implementation and application of Conduct Risk/TCF principles.
  • A “customer first” background, with a solid understanding of compliance and risk management principles and disciplines.
  • Wide knowledge and understanding of conduct risk regulatory landscape agenda in the UK, plus an appreciation of global conduct risk trends.

Company Secretarial Services

Callidus Secretaries Limited is a sister company of Callidus Solutions Limited. Where Callidus acts as Company Secretary, we would generally do so through Callidus Secretaries Limited as this facilitates our interface with Companies House in the UK and its counterparts in overseas jurisdictions. Callidus Secretaries Limited will take over part or your entire portfolio of companies for whom your firm or individuals act as Company Secretary and transfer them to Callidus’ system which is a hosted web based version of Blueprint, the leading Company Secretarial Software. | Clients with groups of companies may wish to consider appointing Callidus as Company Secretary post 1 April 2008 in lieu of nominating an employee to fulfill the various functions previously undertaken by the Company Secretary. We offer a cost effective personal service supported by a dedicated team of professionals.

Callidus Secretaries Limited will take over part or your entire portfolio of companies for whom your firm or individuals act as Company Secretary and transfer them to Callidus’ system which is a hosted web based version of Blueprint, the leading Company Secretarial Software. Alternatively, where you use Blueprint already (or other system) we can administer this on your behalf. We can act as legal Company Secretary or just do the work in the background. This option is particularly attractive to small groups of companies in assisting them take advantage of the provision under the Companies Act 2006, not to have an individual as the named Company Secretary.

We can also provide authorised individuals within your firm with view or edit rights to our system. In addition we can provide support for your overseas offices either from London or from our associate company in Dubai

Benefits:

  • Access to the full features of Blueprint
  • Maintained by experienced and qualified professionals
  • Secure web based system
  • Password protected
  • Cost efficient – fixed fees for set up and ongoing maintenance
  • Removes need for costly initial and ongoing training
  • Daily backups providing in built documentation retention
  • Provides cover for heavy workloads, and planned or unexpected absences
  • Validated transition from other systems
  • Uploads available from Companies House
  • Bespoke client area on the Callidus Portal for your firm

We work closely with your in house professionals supporting them by establishing appropriate vehicles as may be required to facilitate corporate transactions. This includes establishing legal entities with bespoke or standard articles, acting as the initial officers, preparation of transfer documentation, drafting of standard board minutes, arranging for notarisation and apostilles where required, document management, organizing signing round-robins and associated transactions.

Benefits:

  • Specifically Allocated Staff for each Transaction
  • Fast Turnaround on standard Incorporations
  • Provision of Corporate Secretary, Corporate Director and Natural Persons to act as initial Officers as required
  • FCIS qualified to meet plc requirements
  • London Stock Exchange experienced
  • Fixed and variable fee Pricing Structures
  • Proof Reading undertaken
  • "On Call" Option
  • FCA, PRA, Lloyd's and other Regulatory Documentation can be completed concurrently with Credit Checks and Statutory Documentation
  • Bespoke Client Area on the Callidus portal for your firm and your other advisers

We also offer a full Company Secretarial support package to Private Companies, Public Companies and Partnerships.

This includes but is not limited to:

  • Drafting Services
  • AGM Management
  • Corporate Secretary or Natural Person as required
  • Locum Services for maternity/paternity cover
  • Statutory Filings including UK PSC registers
  • Record Reconstruction
  • Maintenance of Statutory Registers
  • Help Line
  • In House Share Scheme Management
  • Board and Committee Administration
  • Corporate Governance Evaluations
  • Board Reporting
  • Project Management

In certain circumstances we can act as UK corporate director for Clients who require legitimate confidentiality protection or who require their UK company to be tax resident in the UK. We can also provide access to natural persons to act as Non Executive Directors. Fees vary according to exactly what is undertaken and in what capacity.

Subject to Money Laundering Regulations.

We will arrange to monitor the Companies House Register in England, Wales and Scotland on your behalf for similar names or similar sounding names and relevant acronyms, variants and abbreviations. We report monthly and provide advice on next steps and the details of how we can assist in any follow up action available.

Compliance Services

All regulated entities have to submit periodic regulatory returns to the FCA. This service is targeted at intermediaries including Lloyd’s Managing Agents which are required to submit periodic Retail Mediation Activity Returns (RMAR) to the FCA. Our in-house specialists will work with you to review your financial reports from a regulatory perspective. We will provide support throughout the online reporting process or can take over the online reporting process for you if required.

RMAR Reviews:

  • Solvency calculations
  • Adequacy of Professional Indemnity insurance
  • Client Money calculation (where relevant)
  • Regulatory fees

Benefits:

  • In-house specialists who are able to review and advise on the RMAR process.
  • Clients have the confidence that returns will be made on time with a high level of accuracy.
  • Point of contact for queries from the FCA

We are experienced in managing Conduct Risk projects in the Lloyd’s Market and provide operational support, independent review and assurance to UK regulatory standards. This includes documentation review, drafting and training.

Our service to Clients is completely bespoke, focusing on regulatory requirements in different jurisdictions. Audiences range from complete company wide presentations for up to 200 staff or individual training sessions on specific issues.

Courses presented

  • Money Laundering
  • Treating Customers Fairly
  • Insurance Conduct of Business
  • Systems & Controls
  • Duties of Directors and Approved Persons
  • Introduction to the PRA and FCA for new staff
  • Complaints and Claims Handling
  • Preparing for Thematic Visits
  • Raising Regulatory Awareness
  • Succession Planning

Benefits

  • Supplements in house facilities
  • Qualifies for CPD
  • Cost effective
  • Completely tailored
  • Flexible
  • Completely current

The extent of any health check we undertake and the areas covered will depend on the size and type of firm (Broker, Intermediary, Managing Agent or Insurance Company), the time available, the purpose of the health check and budget. Accordingly, each health check will be tailored to individual Client's needs.

Scope of a typical Callidus Regulatory Health Check:

  • Management Structure
  • Allocation of Responsibilities
  • Risk Management Procedures
  • Conduct Risk
  • Documentation
  • Compliance Procedures
  • Capital Solvency
  • Professional Indemnity
  • Product Providers
  • Products and Sales sold and/or advised upon
  • Sales Records
  • Customer Records
  • Anti Money Laundering
  • Remuneration Procedures
  • Conflicts of Interest
  • Training & Competence
  • Marketing & Financial Promotions
  • Complaints Handling
  • Claims Handling
  • Client Money (where applicable)
  • T(reating) C(ustomers) F(airly)
  • Regulatory Reporting
  • Web-sites
  • Intranets
  • Appointed Representatives

We can undertake the background checks including CCJ's and from the CRB on prospective Approved Persons to enable Clients to meet their PRA/FCA requirements. We can also undertake identity checks on customers to enable Clients to meet their KYC obligations.

UK Licensing

We are experts in undertaking new and "change in control" applications to the UK Prudential Regulation Authority, Financial Conduct Authority and Lloyd’s. Our experience covers establishing branches, insurance companies, Lloyd’s managing agents, Lloyd’s brokers, underwriting agents and other intermediaries together with the associated applications to the Information Commissioner, Consumer Credit Licencing and Passporting.

International Licensing

Whether it be setting up a new business or obtaining a trading license, we manage the project from concept, through the application and implementation. Quality and consistency are ensured and costs are minimised by Callidus preparing the application on your behalf in the UK. We organise any required translations and notorisations and engage with a selected local service providers (usually legal counsel) to finalise the submission and deal with any administrative queries that may arise.

We are able to overview AR arrangements for networks from initial compliance briefing, through provision of compliance advice and procedures manuals using our internet based service, callidusconsultonline.com to annual review and regulatory reporting.

We are able to provide a cost effective (generally less than the FOS referral fee) independent complaints management service which is particularly suitable for small to medium sized firms which do not have the luxury to be able to appoint an independent investigator or the available resources. Should the complaint be escalated we can assist with its resolution.

A service available to brokers and other intermediaries that have one or more UK “legacy” entities within their group and wish to bring their activities to a conclusion as quickly as possible, with a view to having them struck off at Companies House.

To qualify for this service, the entity must have no or minimal transactional claims or IBA legacy work remaining and be ostensibly solvent.

We offer a tailored Terms of Business Agreement service - from merely maintaining the various registers to preparation of application packs for consideration by your security committee.

This service is ideally suited to Insurers and Intermediaries operating in the London Market, but it can also be applied to regional and overseas operations if required. We have developed our own platform for this service and currently manage over 4,000 TOBA’s for a variety of Clients.

Callidus provides technical assistance in support of the Compliance Function either on specific projects or on a resource basis. This service is equally attractive to firms where Compliance is not the main responsibility of the person responsible for oversight or where there is existing resource which requires assistance ad-hoc or on a routine basis. Firms are effectively able to outsource a significant amount of their Compliance burden to Callidus, safe in the knowledge that it will be undertaken by professionals that are totally focused on fulfilling Clients' requirements. Where Clients choose this option, we undertake regular reporting and prepare a quarterly Compliance report on activities undertaken, regulatory developments and recommendations for the coming quarter.

Areas where Callidus Regulatory Functional Support is most used:

  • Preparation of Regulatory Applications (Lloyd's, PRA/FCA; Multi-jurisdictional)
  • Part IV Applications and Variations (Insurance Companies, Managing Agents, Brokers, Intermediaries and Hybrids)
  • Licensing Projects – UK and International
  • Preparation for Regulatory Visits
  • Policy Drafting
  • Procedural Documentation
  • Preparation of Regulatory Returns
  • Appointed Representative Monitoring
  • Terms of Business Agreements
  • File Checking: Placement, Underwriting, Claims, Contract Certainty
  • Overseas Trading Enquiries
  • Up to date Briefings on Regulatory Hot Topics
  • Raising staff awareness of Regulatory Issues
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Corporate Member Administration

More Info coming soon!

More Info coming soon!

More Info coming soon!

Specialist Services

We are the recognised specialists in this niche area from a Lloyd's Broker, Intermediary, Corporate Member and Managing Agent perspectives. As this is a highly complex area, with potentially significant set up costs and involved application procedures, we recommend a confidential, without obligation discussion at an early stage.

Corporate Member Administration

This specialist service is particularly suitable for groups of companies which have consolidated over the years and find themselves with a number of Lloyd’s corporate members to manage. Where these have ceased underwriting, we would work with Lloyd’s to cleanse the books on a contingency fee basis; where they are active we can provide the full range of non advisory corporate services to Clients which can be particularly attractive to overseas Clients.

Nominee Shareholders

We can provide a nominee based in the UK or offshore to hold shares in a company on behalf of a beneficial owner who is seeking confidentiality in relation to his shareholding.

Subject to Money Laundering Regulations.

Due Diligence

We offer a comprehensive regulatory due diligence review service of prospective business partners, target acquisitions, welcome suitors or unwelcome acquirers.

Sanction Checking

We offer a full sanction checking service for smaller enterprises or operational support for larger ones.

Consumer Credit

We can prepare your Consumer Credit applications to the FCA.

Data Protection

We can prepare your applications to the Information Commissioner.

On Demand

We recognize that Corporate Actions in a regulated environment can put great strain on Senior Management, particularly the Company Secretary, Finance Director and Compliance Officer. In addition, they can very often bring firms into areas where they have little or no experience or where existing resources are already stretched.

Callidus works alongside Senior Management and their Professional Advisers, taking the strain of existing workloads or acting as a Project Manager on transactions. We are able to bring to bear all our experience in the Company Secretarial and Compliance areas to ensure that transactions happen smoothly, efficiently and on time.

Broker Watch

Included in our TOBA management service offered to Insurers and Cover holders, we offer a cost effective weekly reporting service.

Our Broker Watch report provides details of all statutory transactions notified to Companies House by intermediaries in the previous week. Where accounts have been lodged these are also provided immediately they are available to Clients, or more usually their Security Committee, to enable a timely review of financials.

An extended service is available whereby we provide a financial overview where required or proprietary analysis. Broker Watch is an integral part of our TOBA Management Service.

The Callidus Corporate Governance Overview:

  • is a snapshot of the state of Corporate Governance in the firm at any point in time;
  • provides a gap analysis of work to be done;
  • demonstrates a firm's commitment to achieving relevant standards within defined timescales;
  • acts as an action plan, progress against which can be measured and reported upon.

To facilitate the transition to a compliant regime of Corporate Governance we can assist with the following:

  • Board Briefings for newly Listed or Regulated Firms
  • Managing Board Effectiveness Reviews
  • Drafting of Terms of Reference of Committees
  • Independent Validation of Corporate Reporting Statements
  • Devising Corporate Protocols
  • Documenting Procedures
  • Advising on Board and Committee Compositions

On Demand

Corporate Governance is now as important to private companies, even if part of a bigger group, as it is for listed companies. This is particularly the case for companies that are regulated in some way. Callidus works alongside Senior Management, particularly the Company Secretary, Compliance/Risk Officer and Finance Director to ensure that the firm meets the relevant standards whether they be listed or merely regulated.

Our involvement typically commences with a review of the state of Corporate Governance within the firm, from which we produce the Callidus Corporate Governance Overview which tests the firm against established benchmarks such as the Listing Rules, the PRA and FCA handbooks, Lloyd’s Minimum Standard’s etc. The exact context and content will vary from firm to firm dependent upon jurisdiction, its peer group and applicable rule sets to which the firm is subject to.

Board Evaluation

We undertake Board Evaluations to meet UK and international best practice standards. This is generally achieved through a combination of desk top review, interview and established software resources which is ideal for international boards. The use of software enables greater objectivity to be achieved and a common set of reference benchmarks to be established and adopted. This aspect is of particular relevance to international groups seeking to test overall compliance standards within its overseas operating subsidiaries.

Our approach is tailored specifically towards insurance entities, whether they are subject to the Combined Code be listed in the UK or large privately owned operations. Significantly, our approach encompasses specific requirements of Lloyd's and the PRA and FCA handbooks outside of the Listing Rules and is particularly suited to UK branches or subsidiaries of overseas insurance groups where additional comfort in relation to compliance with Sarbanes Oxley is required or even as part of an internal audit program.

The service is completely scaleable and comprises a core service and a number of "menu" options such as Terms of Reference drafting and preparation of a governance procedures manual which will become increasingly important to demonstrate compliance as the PRA and FCA handbooks transitions to Principles based regulation. Comprehensive reporting is supplemented by a formal report from one of our Senior Consultants. This would also facilitate drafting of the disclosure requirements under the Combined Code. Consistent with the requirements of the Combined Code, the review would encompass Non Executive Directors, Audit, Nomination and Remuneration Committees and PRA and FCA handbooks/Lloyd's Governance requirements.

Each Client has the low cost option of accessing a range of compliance resources through a bespoke and dedicated compliance portal.

London

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Address:

54 Fenchurch Street

London
EC3M 3JY
United Kingdom

Email: Click Here

Telephone: 

+44 (0) 203 903 5532

Dubai

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Address:

Off # 301
Business Venue Building
Opp. Al Nasr Club
Umm Hurair Road
Bur Dubai
UAE

Email: Click Here

Telephone: 

+971 (0) 4 396 9097

India

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Address:

Callidus Compliance Solutions Pvt. Ltd.
#216 - DBS House 31A
Cathedral Garden Road
Chennai
600 034
India

Email: Click Here

Telephone: 

+971 (0) 4 396 9097